Registration & Admitting

The Patient Access Services (PAS) Department verifies insurance coverage and benefits for patients who have been scheduled for a procedure or hospital stay. The PAS Department works directly with provider offices and insurance companies to confirm that all required referrals and authorizations have been approved prior to your procedure.

The staff in your provider’s office will notify your insurance company of your pending surgery to obtain prior approval. During this process, someone from the provider’s office may contact you to ensure all necessary information has been received. If you have any questions about this process, please call 810-648-3770.

Patient Satisfaction

The McKenzie Health System providers, nurses, and healthcare specialists are committed to providing you with excellent care and service. Patients who have any concerns regarding their care are encouraged to voice those concerns by calling our Concern Hot Line at 810-648-6146. After you leave a message a McKenzie Health System representative will call you back, they will listen to, review and resolve the issue if possible.

We need your input to provide the best care possible. McKenzie Health System wants to be your first choice in healthcare!

Quality and Safety of Care

Our team is committed to providing high-quality, compassionate care to its patients. We maintain high quality standards by ensuring that our patients receive medical care based on professional experience and evidenced based medicine. McKenzie Health System creates treatment plans that are designed to help and not unintentionally harm patients. Your safety is a top priority for every member of our team.

Commitment to Continuous Improvement

At McKenzie Health System we are dedicated to continuously improving our practices to ensure the highest level of patient care. Every patient that visits one of our facilities will receive a Patient Satisfaction Survey in the mail or through a phone call. Patients are encouraged to take the time to share their care and treatment experiences to help our team learn from mistakes and improve their care.

In addition to receiving feedback, we closely monitor the latest advances in healthcare, new regulations and national standards. This allows us to stay current on important developments that are critical to delivering the best care possible.

Patient Bill of Rights and Responsibilities

McKenzie Health System is committed to providing high-quality, effective, compassionate medical care. Patients are provided with a  “Patient Rights and Responsibilities”

document that clearly communicates your rights and responsibilities in regards to your healthcare. In the event you are unable to exercise these rights on your own behalf, then these rights are applicable to your designated/legal representative.

McKenzie Health System respects your privacy. Click to download a current copy of our  Privacy Practices.