Patients & Visitors

Welcome to McKenzie Health System in Sanilac County, Michigan. We look forward to helping make your stay at our rural hospital as pleasant as possible. For your convenience, we answer commonly asked questions below.

Quality and Safety of Care

Our team is committed to providing high-quality, compassionate care to its patients. We maintain high quality standards by ensuring that our patients receive medical care based on professional experience and evidenced-based medicine. McKenzie Health System creates treatment plans that are designed to help and not unintentionally harm patients. Your safety is a top priority for every member of our team.

Commitment to Continuous Improvement

At McKenzie Health System, we are dedicated to continuously improving our practices to ensure the highest level of patient care. We provide patient satisfaction surveys and encourage patients to provide both negative and positive feedback. Patients are encouraged to take the time to share their care and treatment experiences to help our team learn from mistakes and improve their care. We also have a Patient Family Advisory Council, made up of employees and members of the community, which meets regularly to evaluate the patient care experience and how it might be improved.

In addition to receiving feedback, we closely monitor the latest advances in healthcare, new regulations, and national standards. This allows us to stay current on significant developments that are critical to delivering the best care possible.

Patient Bill of Rights and Responsibilities

McKenzie Health System is committed to providing high-quality, effective, compassionate medical care. Patients are provided with a “Patient Rights and Responsibilities” document that clearly communicates your rights and responsibilities regarding your healthcare. In the event you are unable to exercise these rights on your own behalf, then these rights are applicable to your designated or legal representative.