Collection Specialist (FT)

Title: Collection Specialist

Department: Patient Financial Services

Status: Full Time – 40 hours per week

Hours: Hours may be adjusted in response to workload demands. Low census may be utilized in accordance with hospital policy.

Qualifications/Position Requirements:

1. High School Graduate or equivalence, required.
2. Certification in Patient Collections, required or obtained within 6 months of employment
3. Certification in MMAP required or obtained within first week of employment
4. Three years related work experience, preferred.
5. Knowledge of insurance requirements, with both government and commercial payers, required.
6. Previous experience working with the general public, required.
7. One year medical billing, insurance verification and/or collection experience, preferred.
8. Previous experience with computers, adding machines and other office equipment.
9. Ability to contact patients and discuss past due balances.
10. Knowledge of collection laws and regulations.
11. Ability to establish effective working relationships and effective communication with peers, patients, families, physicians and all other support hospital & external personnel.
12. Organized and has the ability to manage multiple tasks in a stressful situation while maintaining composure and excellence in the delivery of services.
13. Ability to provide and promote excellence in the delivery of services to both internal and external customers.
14. A sense of responsibility, initiative, honesty and a positive attitude.
15. Good mental and physical health, professional conduct, and good hygiene.
16. Ability to communicate in speech, reading and writing in the English language
17. Knowledge of or ability to use windows programs such as MS Word, Excel and related software.
18. Ability to problem-solve and use critical-thinking skills.
19. Ability to perform mathematical calculations and spell accurately.
20. Supports and adheres to HIPPA Privacy Rules, Code of Ethics, and business standards of McKenzie Health Systems.
21. Knowledge of Payer Credentialing preferred.

Job summary:

Monitors private pay balances and obtains information on past-due accounts, including any actions taken by patients and/or third-party payer organizations to secure payments or arrange alternative settlement plans; identifies delinquencies; and recommends their disposition; calls patients for collection of past due amounts; prepares and maintains collection-related records. Conducts financial interviews with patients to determine the patients ability to pay, including qualification of charity or sliding fee schedule application, establishes payment arrangements, verifies self-pay open balances and explains insurance benefits and co-payments. Facilities/assist patients with Medicaid process. Performs collection activities on accounts receivable accounts that are 1 to 120 days old (prior to sending to outside collection agency). Submits and monitors payer credentialing

Send Resume/application to: Carrie Krampits, Director of Human Resources

Date Posting Effective: November 6, 2024.
Internal Applicants due: two days from posting date.

External Applicants due: seven days from posting date

Application for Employment

Applications and resumes are accepted at any time. Please fill out our application for employment form online or download the application.

Submit by Mail:

McKenzie Health System

120 Delaware Street

Sandusky, MI 48471

Submit by Fax: 810-648-0585

Submit by Email: ckrampits@mckenziehealth.org

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